Payment and Shipping.
Payments
All prices on the website are in New Zealand dollars. Prices of products and delivery are current at the time of display and are subject to change without notice. We will always try to be as accurate as possible with our product descriptions and pricing. The information on this website is provided in good faith. Kool Balm NZ does not make any warranty as to the accuracy and completeness of the information on the website.
The amount payable to Kool Balm NZ will be the total of the following amounts:
The sum of the price of each product ordered as indicated on the website at the time submitting the order; and
The cost of delivery as determined by the shipping address provided (unless local delivery has been arranged).
We offer the payment options of:
by a credit card payment through a secure online payment platform
All personal information, delivery address (including any relevant delivery instructions), email, payment details, etc. must be entered correctly to ensure that we can send your product(s) quickly and correctly.
Shipping
We aim to send products out within two business days of receiving your payment (it is usually the same or next day). Orders made over the weekend or on a public holiday will be processed the following business day. If there are any unexpected delays with processing orders, we will contact you immediately.
Once your order has been processed, you will receive a second email confirming shipping details.
Kool Balm NZ is not responsible for any shipping delays and shall not be held liable for any reasonable delays beyond our advertised delivery timeframes.
All of our delivery methods are fully tracked and traceable.
NZ Orders
New Zealand Post is our domestic freight carrier. Parcels can be delivered to rural, residential, and business addresses. Delivery time is usually overnight (next business day) to urban addresses from the date of shipment. Please allow up to three extra days for rural deliveries. Please note that our carrier does not ship to Post Office Boxes.
In the unlikely event that a package is lost, we will launch a query with the freight carrier and keep you informed of the order status