Privacy policy.
Introduction
Welcome to Kool Balm NZ (the "Site", "we", "us", or "our").
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Privacy Act 2020 and other applicable laws in New Zealand when you visit, use our services, or make a purchase from www.koolbalmnz.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Information we collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information collected from you
We may collect information from you through:
you contacting us directly;
providing goods to you; and
We may collect the following types of personal information:
Basic contact information including your name, email address, phone number, and shipping address.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number, details of items purchased, transaction history, and order status.
Payment information including credit card details and billing address (processed securely through third-party payment processors).
Shopping information including the items you view, put in your cart or add to your wish list.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Providing some information is optional, however if you choose not to enter your address, we'll be unable to deliver our product(s) to you. If you chose not to supply an email address, we’ll be unable to send you order confirmations, order/delivery updates, e-receipts, shipping notifications, or newsletters.
If you provide us with personal information about another person, you should obtain their consent to do so, having informed them of this privacy policy where appropriate.
Information collected through cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). For more information, see the section below, Cookies.
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, pages visited, and the time and date of your visit, and other information regarding your interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How we use your information
We may use your personal information for the following purposes:
To process and fulfil your orders, including managing payments and deliveries.
To communicate with you about your orders, including confirmations and shipping updates.
For internal administration purposes.
To provide customer support and respond to enquiries.
To analyse usage patterns and improve our Site and offerings.
To comply with legal obligations.
We use non-personally identifiable information to analyse usage of our website (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our site. Any data gathered will be shared, if appropriate, with any third parties who provide services to us or on our behalf.
Cookies
Like many websites, we use Cookies on our Site. Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to site owners.
We use cookies to enhance your experience on our Site, including:
Analysing how you use our Site to improve our services.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. However, if you choose to disable cookies, some features of our Site may not function properly.
Sharing and disclosure of your information
We will only use your information for the purposes for which it was obtained. We do not collect or store credit card or payment details as all online payments are processed via secure third-party payment platforms.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Vendors or third-party service providers who perform services on our behalf, e.g. payment processing, IT management, data analytics, customer support, cloud storage, fulfilment and shipping. These providers are required to protect your information and use it only for the purposes we specify.
Business transfers i.e. in the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
We may also disclose personal information where:
we are required to do so by law or in response to valid requests by public authorities;
you have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
we are otherwise permitted to do so under the Privacy Act 2020.
Third party websites and links
Our Site contains links to other sites and you should consult the other sites' privacy notices. Their information practices may be different than ours and we have no control over information that is submitted to, or collected by, these third parties. We cannot accept any responsibility or liability for the privacy practices of third-party websites and your use of those websites is at your own risk.
Data security and retention of your information
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, use, or disclosure. Payment information is processed through secure, PCI-compliant third-party services.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Under the Privacy Act 2020, you have the right to:
Access your personal information held by us.
Request correction of your personal information if it is inaccurate or incomplete.
Request the deletion of your personal information, subject to certain exceptions.
To exercise these rights, please contact us using the details below. Your request will be dealt with in accordance with the Privacy Act 2020.
The accuracy of the information we hold about you is important. Please advise us if your personal information changes to help in ensuring that the information we hold is up to date, complete and relevant.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site with a new effective date. We encourage you to review this Privacy Policy periodically for any updates.
Contact us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Kool Balm NZ